Shipping Policy

At NewTech, we are committed to providing reliable and efficient shipping and delivery services across the Arab Republic of Egypt while ensuring that all products arrive in excellent condition.

1. Shipping Areas

We deliver to all governorates within Egypt through authorized shipping providers or our own delivery team, depending on the customer's location and the nature of the order.

2. Delivery Timeframes

  • Within Alexandria: 1 to 3 business days.
  • Other Governorates: 2 to 7 business days.
  • Delivery times may vary during public holidays or due to circumstances beyond the control of NewTech or the shipping provider.

3. Shipping Fees

  • Shipping charges are calculated based on the customer's location and the size or weight of the order.
  • The shipping cost will be displayed before the order is confirmed.
  • Free shipping promotions may be available for selected products or during special promotional periods.

4. Order Inspection Upon Delivery

Customers are encouraged to inspect their orders upon delivery and verify that the shipment is complete and undamaged before signing for receipt. If any visible damage or missing items are identified, customers should notify both the shipping provider and NewTech immediately.

5. Shipping Delays

While NewTech makes every effort to deliver orders within the estimated timeframe, we are not responsible for delays caused by:

  • Weather conditions or natural disasters.
  • Shipping carrier delays.
  • Public holidays.
  • Incorrect or incomplete customer information.

6. Installation Services

For CCTV systems, networking equipment, and other products requiring installation:

  • Installation appointments will be scheduled with the customer after delivery or according to prior agreement.
  • Additional fees may apply for site inspections, installation services, or travel depending on the location and scope of work.
  • Any additional charges will be communicated and approved before service is performed.

7. Failure to Receive an Order

  • If we are unable to contact the customer or if the customer refuses delivery without a valid reason, NewTech reserves the right to cancel the order.
  • The customer may be responsible for any shipping charges or expenses already incurred by the company.

8. Shipping Support & Contact Information

For inquiries regarding order status, delivery, or shipping-related matters, please contact us:

NewTech

Branch 1:
40 Khalil Hamada Street, Miami, Alexandria, Egypt
Opposite B.TECH Branch

Branch 2:
Gamal Abdel Nasser Street,
Next to Osama El Tayeb Pharmacy,
Sidi Bishr, Alexandria, Egypt

Phone:
+20 110 387 9949

Email:
starcomputer21@yahoo.com

By using the NewTech website and completing a purchase, you acknowledge and agree to this Shipping & Delivery Policy.